Personal Information Protection Policy
APY Language School Inc. – Privacy Policy
1. Purpose of the Policy
Protecting your personal information is a priority for École de langues APY Inc. This Privacy Policy explains what information we collect, how we use it, how it is stored and protected, and what rights you have regarding your personal information when you use our online language training services or interact with our digital platforms (website, communication tools, and social media).
This policy applies to all personal information collected directly from you or through our services.
2. Applicable Legal Framework
This Privacy Policy is governed by the laws of the Province of Quebec and applicable federal Canadian laws relating to the protection of personal information.
3. Information We Collect
For the purposes of this policy, personal information means any information that can identify an individual, either directly or indirectly.
Depending on the nature of our services, we may collect different types of information, including:
Identification Information
First and last name;
Contact information (address, email address, telephone number);
Date of birth;
Student number or other internal identifier.
Administrative and Contractual Information
Details relating to registration in a program or course;
Information regarding participation and attendance;
Communications exchanged with our team.
Financial Information
Billing information;
Payment details.
Technological Information
IP address;
Browsing data collected through our platforms;
Login and connection logs.
Demographic Information (When Required)
Date of birth (or age);
Place of residence;
Nationality (when required for certain programs or legal obligations).
We collect only the information necessary to provide our services and fulfill our legal obligations.
4. Methods of Collection
Your personal information is collected when you:
Complete a registration or contact form;
Register for a course or use our online services;
Communicate with our team;
Use our digital platforms.
Information is generally provided with your consent. Certain areas of our website may involve the implicit collection and use of personal information for an indefinite period, for the purpose of enabling access to the features and functionalities offered.
Some personal information is used temporarily to improve your browsing experience on our website, while other information may be retained for analytical, follow-up, or archiving purposes.
When you provide information concerning another individual, you confirm that you have the necessary authorization to do so.
5. Use of Personal Information
We collect and use your personal information only for purposes necessary to our operations, including:
Course registration and administrative management;
Billing and payment processing;
Client communications;
Preparation and delivery of academic reports;
Customer service management;
Improvement of our services and digital platforms;
Preparation of anonymized internal statistics.
With your consent, we may also use your personal information to send you updates and information about our services, special offers, and events.
6. Sharing Personal Information with Third Parties
We never sell your personal information.
Certain personal information may be shared with service providers acting on our behalf and solely for the purpose of carrying out their assigned responsibilities, including:
Payment processing services;
Cloud hosting services;
Videoconferencing and online learning platforms;
Technological and administrative service providers.
We may also disclose personal information when required by law or when necessary to protect our rights, our security, or the safety of our users.
Only individuals within our organization who require access to your personal information in the performance of their duties are authorized to access it.
7. International Transfers
Given the nature of our online services, your personal information may be hosted or processed outside Quebec or Canada, including by technology service providers located in other jurisdictions.
8. Data Security and Retention
We implement recognized administrative, technological, and physical security measures to protect your personal information against unauthorized access, use, disclosure, or destruction.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Thereafter, it is securely destroyed or anonymized.
9. External Links
Our platforms may contain links to websites operated by third parties. We are not responsible for the privacy practices of these websites. We encourage you to review their respective privacy policies before providing them with any personal information.
10. Rights of Access, Correction, Withdrawal, and Objection
In accordance with applicable laws, you have the following rights:
Request access to your personal information;
Request the correction or updating of your personal information;
Request the withdrawal of your consent, where applicable;
File a complaint regarding the handling of your personal information.
You may refuse the collection and/or use of your personal information by our website at any time. To do so, you may simply choose not to use the relevant features or discontinue browsing our website if you have concerns about such collection or use.
11. Person Responsible for the Protection of Personal Information
For any questions, access requests, correction requests, or complaints relating to privacy, you may contact our:
Person Responsible for the Protection of Personal Information
Title: School Management (Designated Representative)
Email: management@apylangues.com
12. Amendments to This Policy
We reserve the right to amend this Privacy Policy at any time to ensure continued compliance with legal requirements and to reflect changes in our practices. The most recent version will always be available on our website. Continued use of our services constitutes your acceptance of the updated policy.
This Privacy Policy was last revised on January 13, 2026.